The internal earpiece (top speaker) allows you to hear the person you are talking to. It needs to be replaced on Motorola Moto G84 / G82 / G42 / G24 / G24 Power / G22 models if they are crackling or no longer producing any sound.
This internal earpiece (top speaker) generates the sound of the person you are talking to during a call.
Here are some signs that indicate it needs to be replaced:
Replacement is very simple and takes about 15 minutes; no repair knowledge is necessary.